Refund policy

Because every product we make is custom printed to your design, colours and
specifications, we don't offer refunds or exchanges for change of mind. We'd
encourage you to check your design, sizing and quantities carefully before
approving your order.

Faulty or incorrect items

If your order arrives faulty, damaged, or doesn't match what you approved
(wrong design, wrong size, printing defect), get in touch with us as soon
as possible after receiving it at info@luckyinger.com.au with your order
details and photos of the issue. We'll assess it and arrange a repair,
reprint, or refund as appropriate.

Nothing in this policy limits your rights under the Australian Consumer
Law. Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure.

Late or missing refunds

If a refund is approved, it will be processed back to your original payment
method. Processing times depend on your bank or card provider.

Questions

If you have any questions about this policy, contact us at
info@luckyinger.com.au.